Our client is an established online comparison specialist company with an impressive 6-million-member list across the UK.
They are currently seeking a Customer Service Representative to join their growing team to respond to customer queries and complaints by email and online channels.
This is a great opportunity for you to gather more experience in a start – up like environment and work with cutting edge technologies in the heart of London.
Responsibilities:
- Respond promptly to all incoming customer requests
- Be able to handle the customer complaints and provide solutions and alternatives within certain time limits
- Direct requests and unresolved issues to the designated resources where appropriate
- Cooperate with other internal departments to resolve requests
- Keep accurate records of discussions or correspondence with customers
- Identify and assess customers’ needs to achieve satisfaction
- Be able to follow communication procedures and guidelines set by the company
Requirements:
- Previous customer service experience is essential (Ticketing system experience would be advantageous)
- Excellent communication and presentation skills
- Fluency in written and spoken English is essential
- Excellent listening and problem-solving skills
- Good time management skills